Network Admin

Through Network Management Services, X1works is able to take full responsibility for a company’s network. From planning, design, and implementation to day-to-day operations and maintenance, outsourcing the network to X1works can ensure that it is well built, operated properly, and always secure.

With X1works Network Management Services, you maintain control of your overall network strategy while our team of certified experts monitor day-to-day operations, manage maintenance and upgrades, and rapidly respond to any interruptions.

Our Managed Services offer a full range of options that would be best suited for your business needs. Whether it is a turn-key managed network or security operations, or co-managed service augmentation, or incident response and on-demand services, our flexible service package options, along with 24/7 operations, monitoring and support can be structured to meet your requirements.

X1works manages systems, network and security operations supporting organizations of various sizes and verticals which include Education, Retail, Municipalities, Enterprise, Energy, HealthCare where we are supporting and managing operations and security for thousands of devices and systems.

IT Asset Lifecycle Management

X1works will work to define a set of operational procedures and will execute the tasks as per defined schedule to perform the following tasks:

Track hardware and software licensing and support
Assist in annual budget OPEX planning
Management of all supported hardware ensuring optimum performance
Tracking of warranty status, patches and remediate potential issue before it happens
Providing proactive and reactive repair and upgrade on supported device

Help-Desk Operations

X1works provides 7/24 help-desk operation and monitoring service. The service is fully managed and hosted by X1works. Our agents cover a full 7/24 shift with the additional fail-over option to a call-center. This ensures highly available customer support operation.